Privacy notice

What we collect

You can browse most of this site without giving us your identity. If you ask for software advice or pricing, we may collect your name, business name, work email address, optional phone number, number of users, migration requirements, preferred timing, product interests and any notes you choose to provide.

We may also process limited technical and security information needed to operate the service safely, such as request timestamps, browser or user-agent information, security identifiers used to limit repeated requests, and server logs.

Anonymous website activity

We count page views and enquiry steps across the Cloudfusion website and software store to understand which pages help people get in touch. These counts include the page, broad source such as search or referral, and device-size group. They contain no names, contact details, form answers, visitor IDs or complete browsing URLs and are kept for up to 90 days. Your browser session may hold a page category and source so that these remain consistent as you move between the two sites; this does not identify you.

Why we use it

We use personal information where it is reasonably necessary to:

• respond to your request and narrow down suitable software;
• prepare or confirm pricing, licensing, migration or setup requirements;
• provision, support or administer services you decide to purchase;
• maintain request history so you do not need to repeat the same context;
• secure this site, prevent abuse and diagnose operational problems; and
• meet legal, accounting and regulatory obligations where they apply.

Who may receive it

We do not sell personal information to advertisers. Where necessary to quote, provision or support software, relevant information may be shared with software publishers, authorised distributors, hosting or infrastructure providers, and other service providers acting for Cloudfusion (Pty) Ltd. We limit this to what is reasonably required for the task.

If a business-need description has no clear match, we may send a filtered set of general software-need words from it to TypeSafe's Jev service to suggest a category. Obvious contact and account details block this request, as do words outside the accepted software vocabulary, but automated checks cannot catch every private detail. Please do not enter names, contact details or confidential information in the business-need field.

Some service providers may process information outside South Africa. Where cross-border processing applies, we take reasonable steps to use providers and arrangements intended to provide appropriate protection for the information.

Cookies and similar technology

The current Business Software storefront does not rely on advertising cookies. Essential session or security cookies may be used where required, for example to protect the private back office.

Optional Google Analytics

Google Analytics loads on our main website and software store only after you accept optional analytics cookies. It helps us understand visits to public pages. We send page addresses without search terms, query strings or fragments, together with page titles and a limited referring address. Google also processes technical information about your browser and device. We do not send enquiry answers, names, email addresses, account information or order details through this integration, and advertising features remain off.

With your permission, we also count successful saved enquiries and software checkout starts using broad service categories. Approved campaign labels help identify the external post or campaign that led to a visit. They are sent separately from the page address; arbitrary campaign text is excluded. Retry keys stay in browser memory and are not sent to Google. A checkout start is not a completed order.

Your analytics choice is remembered for 180 days across the main site and software store. If you agree, cookies beginning cf_public_ga help recognise visits between those two sites and last up to 180 days. They are separate from client-portal cookies. Google may process analytics information outside South Africa. Read how Google uses information from sites using its services.

You can decline without losing any website features, or withdraw your permission through Analytics choices in the footer. Withdrawal stops future measurement and removes this integration’s analytics cookies; it does not erase information already processed by Google. Browser privacy signals and marked staff checks keep measurement off. Our separate anonymous activity counts described above continue without Google Analytics cookies.

How long we keep information

We keep information only for as long as it is reasonably needed for the purpose it was collected for, including service delivery, support, record-keeping, security and applicable legal obligations. Different records may therefore have different retention periods.

Your choices and rights

South African data-protection law, including POPIA where applicable, may give you rights to ask what personal information we hold about you, request correction or deletion, object to certain processing, or raise a complaint. Some requests may be limited by legal or operational obligations that require us to retain specific records.

To make a privacy request, use the contact page or email privacy@cloudfusion.co.za. You may also have the right to approach South Africa's Information Regulator if a privacy concern is not resolved.

Security

We use reasonable technical and organisational safeguards appropriate to the service, including restricted administrative access, encrypted transport, checks on submitted information, activity records and abuse controls. No internet service can promise absolute security, so we also design this site to avoid collecting information we do not need.